Privacy and cookies

DRAFT FOR OWNER REVIEW. Complete the confirmation fields and remove this paragraph before publication.

Who we are

Dial A Builder operates this website. The organisation responsible for your personal information is Dial a Builder Ltd. For privacy questions, contact info@dialabuilder.com.

Enquiries

When you contact us, we receive the information you choose to provide, such as your name, email address, telephone number, property location and project details. We use it to respond, discuss your project and take steps you request before a possible contract. We also use proportionate security measures to protect the website and prevent abuse.

Enquiries are stored privately in WordPress and notifications are sent to our business email account. Our hosting and email providers process information to provide these services.

We keep enquiry information for no longer than required for the case of enquiry. Information relating to a subsequent contract may be retained for longer where needed for the contract, legal obligations or claims. Contact us to ask about the information we hold.

Optional analytics and session insights

Where enabled, Google Analytics helps us understand website visits and count enquiries; Microsoft Clarity helps us understand page use through interaction data and session recordings. We load these services only after you agree to the relevant option in Cookie settings. Our custom enquiry events do not contain the information you enter into the form. Enquiry inputs are masked for Clarity. These providers may process device, browser, page and network information under their own service arrangements.

Cookies and preference storage

The essential dab5_consent cookie remembers your privacy choices for up to 180 days. It is not used for advertising. Google Analytics may use cookies such as _ga and _ga_* after you allow visitor statistics. Microsoft Clarity may use _clck and _clsk after you allow session insights. Login and security functions may use essential WordPress cookies when you request those functions. Advertising consent is not requested by this website integration and is not granted by choosing visitor statistics or session insights.

You can accept, reject or choose optional categories, and reopen Cookie settings at any time. Withdrawing consent stops future optional collection by this integration; it does not undo data already lawfully collected. Some tracking cookies are cleared on withdrawal. Changing an active analytics preference reloads the page to remove the tracking scripts.

Embedded videos

Some project pages include YouTube video. The player stays disconnected until you allow external video. Loading it connects to Google/YouTube, which receives your IP address and may use cookies or similar technologies. The self-hosted homepage video does not need this permission.

Your choices and rights

Depending on the circumstances, you can ask to access, correct or erase your information, restrict its use, object to processing, or receive a portable copy. You can withdraw consent where processing relies on it. Contact info@dialabuilder.com to make a request. You can also complain to the UK Information Commissioner’s Office. Reviewed 28/11/2026